- Orders shipped USPS are shipped within 3 days, but normally the next morning.
- Items under 13 oz are shipped Monday - Saturday
- Items over 13 oz are shipped Monday - Friday
- Unfortunately I'm unable to use USPS
First Class international so Priority is the only option, however there
is by weight priority and flat rate
- Flat rate is normally cheaper and as
it's name implies there is no added cost for added weight, however this
means that the items must fit in the box (8 5/8'' x 5 3/8'' x 1 5/8''
for a small box), If they do not fit by choosing flat rate shipping you
automatically give me permission to remove the product's packaging to
try to make the items fit. If the items still don't fit I'll contact you (only happened once)
- There is no tracking for international orders past "acceptance" since once the items leave the country the tracking no longer functions in foreign countries.
- International order can sometimes take a very long time to arrive, they often get held up in customs or backlogged on air flights.
- Due to the unpredictability of ACM products no express warranty is given on any products unless stated in the description, however if there is a problem please contact me and I'll do what I can.
- Some more high end items (like HS5 products and Siegetek) have warranties from the manufacturer (that have almost never needed to be used due to the almost non-existent failures) and if the problem can't be resolved with them I'll cover any problems.
- Returns made after 30 days are conditional and will be evaluated by occurrence
- If item is still in packaging and unused buyer pays shipping and receives a full refund (no restocking fee)
- Returns of used items are evaluated by occurrence
- If your looking to just return an item or items that have not been installed and whose packaging is still intact you can just send me an email to notify me that it's coming and provide any additional information and ship the items to the address below with the order number and that you would like a return on or in the package.
129 Box Mountain Dr.
Vernon, CT 06066
- For any returns that have other complications like the parts have been installed, are faulty or have some other issue please email me using the contact form.
Shipping & Returns